The EC framework



  • intranet

An internal corporate or government network that uses Internet tools, such as Web browsers, and Internet protocols

  • extranet

A network that uses the Internet to link multiple intranets

  • EC applications are supported by infrastructure and by these five support areas:
  1. People
  2. Public policy
  3. Marketing and advertisement
  4. Support services
  5. Business partnerships

  • Classification of EC by the Nature of the Transactions or Interactions
  • business-to-business (B2B) E-commerce model in which all of the participants are businesses or other organizations

  • business-to-consumer (B2C)

E-commerce model in which businesses sell to individual shoppers

  • e-tailing

Online retailing, usually B2C

  • business-to-business-to-consumer (B2B2C)

E-commerce model in which a business provides some product or service to a client business that maintains its own customers

  • consumer-to-business (C2B)

E-commerce model in which individuals use the Internet to sell products or services to organizations or individuals who seek sellers to bid on products or services they need

  • mobile commerce (m-commerce)

E-commerce transactions and activities conducted in a wireless environment

  • location-based commerce (l-commerce)

M-commerce transactions targeted to individuals in specific locations, at specific times

  • intrabusiness EC

E-commerce category that includes all internal organizational activities that involve the exchange of goods, services, or information among various units and individuals in an organization

  • business-to-employees (B2E)

E-commerce model in which an organization delivers services, information, or products to
its individual employees

  • collaborative commerce (c-commerce)

E-commerce model in which individuals or groups communicate or collaborate online

  • consumer-to-consumer (C2C)

E-commerce model in which consumers sell directly to other consumers

  • peer-to-peer (P2P)

Technology that enables networked peer computers to share data and processing with each other directly; can be used in C2C, B2B, and B2C e-commerce

  • e-learning
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The online delivery of information for purposes of training or education

  • e-government

E-commerce model in which a government entity buys or provides goods, services, or information from or to businesses or individual citizens

  • exchange

A public electronic market with many buyers and sellers

  • exchange-to-exchange (E2E)

E-commerce model in which electronic exchanges formally connect to one another for the purpose of exchanging information

  1. The Interdisciplinary Nature of EC
  2. The Google Revolution
  3. EC Failures
  4. EC Successes
  5. The Future of EC
  6. Web 2.0

The second-generation of Internet-based services that let people collaborate and share information online in perceived new ways—such as social networking sites, wikis, communication tools, and

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